“That is suspiciously vague.”
“I want you to look at the guest experience.”
“You mean at your private estate?”
“I do.”
She turned more fully toward me.
“You’re going to have to give me more than that.”
I turned toward the desert.
“The Al-Hadid Grand is large, public, and impressive by design. The estate is none of those things.”
“You say that like your private desert estate is a studio apartment.”
“It’s smaller than the hotel.”
“That is an extremely low bar.”
I smiled.
“What matters is the difference in how the service feels,” I said. “At the hotel, a guest sees the machinery—reception, restaurants, concierge, cars, public rooms, staff moving everywhere.”
“And here?”
“You shouldn’t notice most of it.”
Chrissy considered that.
“You want the hotel to feel more like a private home.”
“No, I don’t.”
She turned sharply toward me.
I continued before she could argue.
“A hotel shouldn’t pretend to be someone’s home. I want it to give the guest the same certainty that someone has already thought about what they’ll need.”
Her expression changed.
“That’s better.”
“I’m pleased you approve.”
“You should be.”
I laughed softly.
She turned back toward the window.
A few minutes passed before she spoke again.
“You said last night that your family is part of Qadira’s ruling house.”
“I remember.”