“You own a hotel full of people you don’t know, and you make decisions about them all day.”
“They’re not named Biscuit.”
She shook her head, still amused.
The room went quiet after that.
I asked the question I had wanted to ask since yesterday.
“Why did you choose guest experience?”
Chrissy blinked.
“You mean my job?”
“Yes, I mean your job.”
She leaned back into the chair.
“I like figuring out where people get stuck.”
“That sounds like yesterday’s answer.”
“It probably is.” She thought for a moment. “I like marketing, but I’m more interested in what happens before somebody ever sees the campaign and after they believe it. If an ad promises something the hotel doesn’t actually deliver, it’s just pretty lying.”
I smiled.
“You may want to avoid that phrase in tomorrow’s workshop.”
“I’ll remember that.”
“What do you want to be doing in five years?”
Her expression shifted, and she took her time before answering.
“I don’t know exactly.”
“That surprises me.”
“Why does that surprise you?”
“You’re very certain when you work.”
“I’m certain about what I’m good at. That’s not the same as knowing what title I want.”
I waited.
She traced one finger along the edge of the tablet.
“I’d like to be in the room earlier.”
“What do you mean?”
“A lot of junior marketing work happens after the bigger decisions are already made. You support the strategy. You research it. You fix pieces of it. You make the deck look like nobody changed the entire direction at six-thirty the night before.”
“That sounds specific.”
“It is.”