Here we go.
First up is the petite woman with a square jaw and glossy black hair, cut into a sleek bob, who Diana was talking with when I arrived.
“This is Estelle,” Diana says. “Assistant front office manager.”
Estelle smiles warmly. “Nice to meet you, Harleigh.”
“Nice to meet you too.”
“Estelle handles day-to-day operations and guest escalations,” Diana continues. “She ensures the front desk runs smoothly.”
Estelle shrugs modestly. “I basically put out fires.”
“Preferably before they start,” Diana adds.
Next is a tall man, leaning casually against the counter.
“This is Taron,” Diana says.
Taron gives me an easy nod.
“Duty manager.”
He looks late twenties, maybe early thirties, with sandy-blond hair and the relaxed confidence of someone who knows exactly what he’s doing.
“Taron provides twenty-four-hour operational coverage,” Diana explains. “He handles issues during specific shifts and ensures smooth transitions between departments.”
“In other words,” Taron says with a grin, “if something goes wrong at three in the morning, it’s my problem.”
“Yes. He’s our fix-it man,” Diana mutters.
Next, Diana gestures to a young woman behind the desk with a headset around her neck.
“This is Mabree. Front-desk supervisor.”
Mabree gives me a bright smile. “Hi!”
“She manages check-ins, checkouts, and immediate guest requests.”
“Which means,” Mabree says, “I’m the one smiling politely while internally panicking because someone’s luggage ended up in Utah.”
I laugh.
She winks.
Then Diana turns toward a sharply dressed man with dark, slicked-back hair.
“This is Jayson. Concierge.”
Jayson extends his hand. “Welcome.”
His accent hints at something European.
“Jayson manages guest services, transportation arrangements, and local recommendations.”
“I make magic happen,” he says smoothly.
“Sometimes,” Diana adds dryly.
